Shipping & returns

SHIPPING:

***Updated Coronavirus Shipping Information***

REFRESH RESERVES THE RIGHT TO EDIT SHIPPING CHARGES AS NEEDED. IF AN ITEM SAYS "LOCAL PICKUP ONLY", IT CANNOT BE SHIPPED AT THIS TIME. THANK YOU FOR UNDERSTANDING.

THANK YOU FOR SUPPORTING OUR SMALL BUSINESS DURING THIS UNSTEADY TIME IN OUR NATION!

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U.S. Shipping Information

Refresh Boutique uses U.S. Post Office, UPS, and FedEx for shipping our packages. Our goal is to get your order to you in the most efficient and timely manner, but there are no guarantees as shipping times could vary between shipping companies.

$8.95 Standard Shipping
Order Processing takes 1-3 business days
Packages should arrive within 3-7 business days

$19.95 Express Shipping

Order Processing takes 1-2 business days
Packages should arrive within 2-3 business days

Packages over 3lbs. will be calculated at the current shipping rate.

Refresh is pleased to offer FREE SHIPPING on orders $100 or more pre-tax total.

*Refresh Boutique is not responsible for lost or stolen packages. Please confirm your address before submitting your order. If your package arrives damaged, you must let us know within 24 hours of receiving the item. Shipping times and costs may change without notice due to shipping delays, shipping cost increases, etc. Thank you for understanding.

We require at least 24-48 hours for all order processing.

RETURNS:

We want you to love your Refresh merchandise! However, if there is ever a need, we gladly accept exchanges on non-resale items within 14 days from the purchase date.

Merchandise may be exchanged or Store Credit will be issued. We do not issue refunds.

Merchandise must be unwashed, unworn, and smoke-free with original tags still attached and in any original packaging.

All accessories, home and gift items, and items discounted by 30% or more are final sale and cannot be exchanged. All flash sale items are final sale and cannot be exchanged.

Request for an exchange in size for a specific item is not guaranteed as we may not have the item in stock any longer. If the size desired is no longer available, merchandise credit will be issued. Shipping of $8.95 will be charged for shipping the new size or exchanged merchandise.

Merchandise Credit cannot be applied to future purchases until the return is processed. Once your return is processed, we will issue a gift card with your store credit for use on a future website order.

We do not hold items for returns or exchanges.
Original receipt/invoice must be included.

We do not send return labels, so please send the item back at your expense within the allotted time frame so we may issue your merchandise credit.

Any returns past the 14 day time frame or outside of policy guidelines will not be accepted or merchandise credit issued.

If you are mailing your return, please send to:

Refresh Boutique
Attn:Returns
105 This Way St
Lake Jackson, TX 77566

IN-STORE PICK-UP:

If you are local and would like to pick up your online store at our boutique, we would be happy to prepare you order for you to pick up!

Refresh Boutique's current store hours are Tuesday-Friday 10-5pm and Saturday 9am-3pm.

We are located at 105 This Way St, in downtown Lake Jackson, across from Wayside Pub and Wurst Haus.

Please understand this policy before selecting this option:
In-store Pickup requires a processing window of 1-2 business days.
You will receive a notification, via phone or email, once your order is ready for pickup.

Our return policy remains the same for In-store Pickup with these important notes:
The return policy remains two weeks from the order date regardless of when you pick up your items.
After 10 days if you have not picked up your package, we will ship it to the address you have provided on your file, and bill the shipping payment to your card. The item is also FINAL SALE.

We require at least a 24-48 hours for all return processing.